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For many people, the word “dispatcher” conjures an image of someone sitting in a booth with a telephone and a two-way radio sending out drivers. At D/C Transport, the dispatchers do much more than hand assignments to drivers—they solve challenges. This division of D/C Export and Domestic Packing often coordinates with the other divisions of D/C. For instance, D/C Transport will pick up freight and bring it to D/C Export, which will pack it. Then Transport can deliver it to a port for shipping. Three people do the job at D/C Transport: Chris Zilner, Mike Silenzi and John Cocciemiglio. “They are the hub that links customers, freight, drivers and equipment,” explains Dom Cocciemiglio Jr. Logistics experts and problem solvers, Mike, Chris and John coordinate the right people with the right equipment to meet the customer’s requirements. Chris has been with D/C Export for six years, the past four of which as a dispatcher for the Transport Division. His 18 years as an OTR driver provide a broad, solid experience base to understand all aspects of transporting freight. While it has been years since Chris has hauled freight for a living, he maintains his CDL, which proves useful in training drivers. Chris specializes in planning and executing the transport of oversized loads. (See “Beat the Clock,” from Outside the Box, Winter 2000.) Mike started with D/C Transport two years ago, fresh from 15 years with TNT, where he was an OTR driver and a dispatcher.
A relative newcomer to the D/C family, one of Mike’s strengths is cultivating relationships with customers, carriers and drivers. John is the VP and general manager overseeing all operations.

“Relationships are very important to D/C Export and in logistics planning in general,” Dom Jr. says. “There are 55,000 carriers out there, so we want to work with those who care about us and our customers. It’s the same with owner-operators.” Furthermore, at 560 loads, the Chicago area boasts the largest amount of outbound freight in the United States each day. Unfortunately, the local number of available trucks to carry that freight is only 185—two-thirds less. “The carriers are going to haul freight for the people they have partnerships with,” concedes Dom. “So we partner with the best.” Often, time is of the essence for the customers of D/C Transport. Air disasters have been high-profile news items in recent years; not long ago, a stabilizer bar malfunctioned, causing a crash off the coast of San Diego. When a stabilizer-bar breakdown was detected in a plane about to take off in Arkansas, D/C Transport was called in to carry a new stabilizer bar from the airline’s hub at New York’s La Guardia Airport. Each hour was critical; a grounded airplane means stranded passengers, lost revenue and reduced customer satisfaction. Passenger safety is paramount, so the airline had D/C bring a new part as quickly as possible. In the event of dire emergencies such as this, D/C Transport provides customers with a 24-hour emergency pager number. “Sometimes it can’t wait until morning. We aren’t the largest transport company out there, so we serve customers better,” asserts Dom. For more information about how D/C Transport solves your toughest challenges, call Dom Cocciemiglio Jr. at
847-593-4200.


Chrysler recently built a plant in Kokomo, Ind. Automakers normally operate under major time constraints, and the contractor was pressed to complete the new plant on time or undergo financial penalties. In order to meet the tight deadline, the contractor brought in D/C Transport to carry 12 loads of manufacturing equipment. Thanks to preparations made by Chris Zilner and Mike Silenzi, and the proficient actions taken by the drivers, all 12 loads arrived on time. What’s so special about that? In order to meet Chrysler headquarters’ stringent requirements, the drivers completed all of the paperwork upon arriving at the construction site, then immediately faxed it to the appropriate people at Chrysler. The contractor met Chrysler’s requirements and construction proceeded normally. Would every transport company do all this?

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