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  Since July 2000, D/C Export has taken several steps forward in pursuit of ISO certification. Dave Schelstreet has joined the company as ISO administrator. “Overall, we’re doing very well,” he says. “We’ve set realistic goals and are meeting our target dates on schedule.”
    Completed are the documentation of procedures and detailed job descriptions for each position. While the people of D/C Export know their responsibilities well, written procedures “remove uncertainty from their jobs,” explains Dave. “ISO-compliant documentation clearly states procedures and courses of action in different situations. It empowers people to solve challenges independently.”
    Currently underway is the establishment of an inter-nal audit system. Dave has enlisted the help of six people from across the company, who are training to be internal auditors.
For the sake of impartiality, each will be qualified to audit every area of the company except his or her own. Training was completed at the end of April, at which time D/C Export conducted its first in a series of internal audits to measure their progress and identify areas to improve.
    “This is the year,” asserts Dave. “By the end of the summer, we will have completed our certification audit.”

 

Dave Schelstreet
IT/ISO Administrator

Dave joined the D/C Export team in July 2000. In this newly created
position, he has dual responsibilities: as information technology administrator and ISO administrator. On the IT end, Dave will increase service levels by maintaining and improving D/C’s technology. Concerning ISO preparations, his prior experience with quality systems will help usher D/C Export into ISO certification.

Jim Meden
Outside Sales

Jim came aboard in November 2000 to replace Bob Baylor (who was promoted to director) in the Sales Department. It didn’t take long for him to settle in and get to know his colleagues; Kevin Kenney and Jim worked together at the same import/packing company before joining D/C Export’s Sales team. Jim is responsible for customers in Illinois.

Rob Fagan
Outside Sales

Rob serves a territory base of freight forwarders. He has 24 years of experi-ence in the transportation and freight-forwarding industries, where he is well-known and liked for his knowledge and high service levels. Thanks to his background, Rob was able to hit the ground running since day one.

Bob Baylor
Director of Sales & Marketing

Bob has been with D/C Export since April 1999. He started as an outside salesperson serving customers in the Chicago area. After showing great dedication to the company and to customers, as well as organizational and management skills, Bob was promoted to director. He is responsible for the Sales Department and various marketing functions.

Kevin Kenney
Outside Sales

Kevin, who joined D/C Export in October 2000, was added to the Sales team to serve a newer market-place. With the company serving more customers based in Wisconsin, Kevin — a resident of the Dairy State—is the perfect person to serve their needs. He also offers extensive experience in the import/packing industry.


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