D/C Export has begun the intricate process of ISO certification. The International Organization for Standardization is a worldwide federation providing a core of quality-system standards that is applicable to a broad range of industries.

For the sake of efficiency, the company has opted to register for ISO-14000 concurrently. This much newer ISO standard involves all aspects of the environment, from scrap to emissions.

"D/C is preparing for ISO-9001," explains John Cocciemiglio. "This assures our conformance to specified requirements throughout all facets of our products and services." ISO requirements are directed toward consistency in procedures and documentation. This, in turn, assures consistently high-quality end products. The registration process will improve efficiency and documentation within D/C, and customers can expect the same high-quality products and services. "While we already have extensive documentation," says John, "this process will force us to be even more structured and better define people's job duties."

An ISO consultant is helping D/C prepare for registration. "The countdown begins in May," says John. "We'll hammer out a timetable with our consultant, discuss registrars [the independent third parties who conduct the final audit] and set the wheels in motion." The entire process will take 16 to 24 months.

For more information about what ISO means for you, contact John Cocciemiglio at 847-593-4200.

As we reflect on our first 25 years, the people at D/C Export consider what improvements we can initiate to continuously improve our products and services, and to ensure our growth and stability in the decades to come. Here are some of the plans we have set into motion to ensure that D/C will always be a strong partner for you:

• Formalizing our down-to-earth work ethic into the Customer Intimacy Philosophy
• Ensuring continuous improvement in quality and service with ISO-9001 and ISO-14000 registration
• Expanding our sales department so our staff can maintain intimate relationships with customers

• Creating information and literature about select services to tailor information for customers in different types of industries
• Formalizing D/C employee training in Quality, Integrity and Excellence
• As we grow, creating branch offices modeled after our main facility to ensure customers consistently high-quality and personalized service

For more information about how D/C Export will meet your current and future needs, contact Matt Sepsey at 847-593-4200.

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